Having trouble accessing or completing a training in the Michigan AEYC Knowledge Center? Try the steps below.
Use a Supported Browser
- The Knowledge Center does not work with Internet Explorer.
- For the best experience, use Google Chrome or Safari.
- You can access the Knowledge Center on a mobile phone, iPad, or tablet. If you are using an iPad or tablet, turn your device horizontally for the best viewing experience.
Trouble Logging In
- You must be logged in to access training sessions, videos, and quizzes.
- On a computer, log in using the Welcome box on the left side of the Knowledge Center homepage.
- On a mobile phone, the login option may be hidden in the menu. Select the three horizontal lines near the top of the screen, then choose Log In.
- If you are unsure whether you have an account or need help logging in, email training@miaeyc.org.
Member Registration Rate Not Showing
- If you are a current Michigan AEYC/NAEYC member and a training or event is showing a non-member rate, please email training@miaeyc.org before registering. We will verify your membership and update your account within 24 business hours.
A Session, Video, or Quiz Will Not Open
Try these steps:
- Refresh the page.
- Confirm that you are logged in.
- Disable pop-up blockers in your browser settings.
- Try opening the Knowledge Center in Google Chrome or Safari.
- If you are completing a recorded training, watch the full video before expecting the course to show as complete.
- If the quiz does not appear after you finish a video, refresh the page and try again.
Workplace or School Network Issues
If you are accessing the Knowledge Center from a workplace, school, or other network with a firewall, ask your IT department to allow access to the following domains:
- learn.miaeyc.org
- miaeyc.elevate.commpartners.com
- elevate.commpartners.com
If your IT team needs additional information, please contact training@miaeyc.org.
